Privacy Policy

Effective Date: 6 November 2025
Last Updated: 6 November 2025

Welcome to Boston Coach Way, a transportation service owned and operated by Uptown Transport Inc. (“Company,” “we,” “us,” or “our”). We provide professional bus and car rental services throughout Massachusetts and are committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a reservation, or use any of our services. By accessing our website or using our services, you agree to this Privacy Policy.

Scope of This Policy

This Privacy Policy applies to all information collected through:

• • • Our official website https://bostoncoachway.com
    • Our booking forms, payment systems, and customer service channels.
    • Any email, phone, or text communication between you and Boston CoachWay.

It also covers data collected from any partner platforms, affiliates, or sister companies, including Boston Sightseeing US and other divisions of Uptown Transport Inc.

Information We Collect

We collect personal and non-personal information to provide and improve our transportation services.

1. Information You Provide Directly

When booking or contacting us, you may provide:

• • • Full name, email address, and phone number
    • Pickup and drop-off locations
    • Travel date, time, and passenger details
    • Payment information (credit/debit card, billing address, or transaction details)
    • Company or group name (for corporate or charter bookings)
    • Any special requests, such as accessibility or equipment needs

2. Automatically Collected Information

When you visit our website, our systems may automatically collect:

• • • IP address and approximate location
    • Browser type and version
    • Device type and operating system
    • Pages visited and time spent on each page
    • Cookies and analytics identifiers

3. Information from Third Parties

We may receive information about you from trusted partners, such as payment processors, affiliate travel sites, or booking platforms used to complete your reservation.

How We Use Your Information

We use your information for business and operational purposes, including:

• • • Processing and managing your booking or reservation
    • Communicating updates, confirmations, or service changes
    • Providing customer support and responding to inquiries
    • Processing secure payments and refunds
    • Sending service-related notifications or promotions (with your consent)
    • Improving website functionality, fleet operations, and user experience
    • Complying with legal, regulatory, and safety requirements

We never sell your personal information to third parties.

Legal Basis for Processing

Depending on your location and activity, we rely on one or more of the following legal bases:

• • • Performance of Contract – when processing your booking or payment
    • Consent – for sending marketing or promotional emails
    • Legitimate Interest – for analytics, service improvements, and fraud prevention
    • Legal Obligation – to comply with transportation, tax, or safety regulations

Information Sharing and Disclosure

We may share your information with:

• • • Service Providers: Payment processors, IT providers, analytics tools, and customer service systems.
    • Transportation Partners: Affiliates or subcontractors helping fulfill charter or rental bookings.
    • Legal Authorities: If required by law, court order, or to protect our rights and customers’ safety.
    • Corporate Transactions: In case of mergers, acquisitions, or restructuring under Uptown Transport Inc.

All third parties are required to handle your data securely and use it only for legitimate business purposes.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and track website analytics.
Cookies help us understand how visitors interact with our site, improve load times, and provide relevant offers.

You can control or disable cookies in your browser settings. Note that disabling cookies may affect site performance.

Data Security

We use industry-standard measures to protect your personal data, including encryption, firewalls, and secure servers. Only authorized personnel have access to sensitive information. While we take reasonable precautions, no online transmission is 100% secure; use our services at your own discretion.

Data Retention

We retain your information only as long as necessary to:

• • • Fulfill bookings or contractual obligations
    • Maintain transaction records for legal and accounting compliance
    • Improve customer service and marketing analysis

After that period, data is securely deleted or anonymized.

Children’s Privacy

Boston CoachWay does not knowingly collect information from individuals under 13 years of age. If you believe a child has provided personal data without parental consent, please contact us immediately at info@bostoncoachway.com, and we’ll delete it promptly.

Your Privacy Rights

Depending on applicable state or federal laws (including the Massachusetts Data Privacy Act and U.S. privacy standards), you may have the right to:

• • • Access or request a copy of your personal data
    • Correct inaccurate or outdated information
    • Request deletion of your data (subject to record-keeping obligations)
    • Opt out of receiving promotional communications
    • Withdraw consent where processing is based on consent

To exercise your rights, contact us via email at info@bostoncoachway.com.

Email & Marketing Preferences

You can opt out of promotional emails at any time by clicking “Unsubscribe” in our emails or contacting us directly. We will still send transactional or service-related messages (such as booking confirmations).

Links to Other Websites

Our website may contain links to partner or third-party sites (e.g., Boston Sightseeing US). We are not responsible for the privacy practices or content of those sites. We encourage you to review their individual privacy policies.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Boston Coach Way
Address: 8 Park Plaza, Boston, MA 02116
Email: info@bostoncoachway.com
Phone: 857-234-3375
Website: https://bostoncoachway.com

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or company practices. Any updates will be posted on this page with a revised “Last Updated” date. Significant updates may also be announced via email or website notice.

Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. By using our services, you consent to the jurisdiction of Massachusetts courts for any disputes arising under this Policy.

Summary for Visitors

Boston Coach Way respects your privacy. We collect only what’s necessary to serve you safely, keep your bookings smooth, and enhance our transportation experience. Your data stays private, secure, and never sold — that’s our promise.